Dear customers, we invite you to carefully read the following terms and conditions of sale before confirming your order on our online store “Juliette Pailler Créations”. Placing an order on the site dev.juliettepaillercreations.com/ implies unconditional acceptance of these terms:
Preamble:
These general terms and conditions of sale apply on the one hand between:
Juliette Pailler, an individual sole proprietorship registered with the Chambéry Chamber of Trades under SIREN No. 789 451 010, exempt from registration in the trade and companies register (RCS) and the trades directory (RM). VAT not applicable according to article 293 B of the CGI.
Hereinafter referred to as “the seller”
AND on the other hand,
Any individual or legal entity, buyer-consumer, under private or public law placing an order via the website dev.juliettepaillercreations.com/
Hereinafter referred to as “the buyer”.
Article 1: Purpose and Scope
1.1: These General Terms and Conditions of Sale aim to define the contractual relationship between the seller and the buyer, and to specify the conditions applicable to any purchase made via the site dev.juliettepaillercreations.com/ from order to delivery, as well as after-sales service.
They may be supplemented by specific conditions proposed by the seller to the exclusion of all other conditions, particularly those of the customer.
1.2: Acceptance of the general terms and conditions of sale
The buyer declares having read the general terms and conditions of sale at the time of purchase by checking: “I have read and accept the general terms and conditions of sale” and thus accepts them all without restriction.
Article 2: Buyer's Declaration
2.1: The buyer declares being at least 18 years old and having legal capacity or holding parental authorization allowing them to place an order on the Site.
2.2: The buyer declares having received from the seller all necessary information on the site dev.juliettepaillercreations.com/ allowing them to place an order with knowledge of the essential characteristics of the items they wish to purchase.
Article 3: Product Information and Availability
3.1: The seller commits to complying with article L111-1 of the Consumer Code, and to providing all necessary information to the buyer via the information contained on the site and if necessary, via the contact section by answering the buyer’s questions.
3.2: The photos of items for sale on the site dev.juliettepaillercreations.com/ are chosen to be as accurate as possible but cannot be considered binding on the seller and contractual. They cannot perfectly represent colors or the rendering of a material. The natural materials used in some of the items have color and pattern differences from one item to another. Additionally, the artisanal work performed on a large portion of the items sold on this site necessarily results in slight variations in volumes, openwork, surface treatments, colors, jewelry sizes (non-exhaustive list), among other things.
3.3: The precious metals used in the items sold on this site are subject to quality control by the Villeurbanne Customs Guarantee Office in accordance with articles 521 and 522 of the General Tax Code.
3.4: This site informs the buyer as clearly as possible of product availability. In case of unavailability, it gives them the option to request notification when the product returns by checking the field “I request to be notified”; an email will be sent when the product is back in stock. If, however, an error occurs in the site’s operation, the seller commits to notifying the buyer by email or mail as quickly as possible. The sales contract will then be automatically canceled without judicial intervention, without either party being able to claim any compensation. The buyer will then be refunded the amount paid when ordering within a maximum of 30 days from the order date and by the payment method chosen by the seller.
Article 4: Order Placement
4.1: The order will be valid if the necessary steps are followed:
– Product selection and opening of the cart page
– Filling in, if needed, the field at the bottom of the cart page with text that will be printed on a card accompanying your package.
– Filling in the customer form, taking care to complete all mandatory fields when opening a customer account, or validation by a secret code of an already created customer account.
– Verification of the delivery address and in case of an address other than the customer’s, giving a name to this address, which will allow the customer to more easily find their data in future purchases.
– Acceptance of the delivery method
– Acceptance of the general terms and conditions of sale by clicking the box “I have read and accept the general terms and conditions of sale”
– Payment choice: by check or by credit card via the secure PayPal platform, where the customer is redirected to proceed with payment.
Upon receipt of the check or confirmation of payment by PayPal, the order will be shipped within the timeframes indicated on the site.
Article 5: Price
5.1: The prices of products for sale on the site are expressed in net euros, as the seller having self-employed status, VAT is not applicable, according to article 293 B of the CGI.
5.2: The seller reserves the right to modify prices at any time, without notice or justification, but commits to applying the rates in effect at the time the buyer makes their purchase.
Article 6: Payment and Suspensive Conditions of the Sales Contract
6.1: Purchases made including shipping costs are payable in full and in a single payment at the time of order. No item will be shipped to the buyer if they have not paid 100% of the sale price.
6.2: On the site dev.juliettepaillercreations.com/, payment is made in two possible ways:
– By check from a French banking institution payable to Juliette Pailler Créations accompanied by the order number.
– By credit card via the secure PayPal payment system.
6.3: The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to payment of a previous order.
6.4: Order confirmation: After acceptance of the general terms and conditions of sale, the sales contract will be concluded and you will receive an email confirmation of your order subject to the suspensive condition of payment of the order in full via the PayPal platform or clearance of payment if the customer pays by check.
Article 7: Right of Withdrawal
7.1: The buyer has a period of seven clear days from delivery of the product to exercise their right of withdrawal. They will not have to pay penalties. This right of withdrawal does not apply to personalized creations.
7.2: Juliette Pailler commits to exchanging the product or refunding the full amount paid by any payment method of their choice within 30 days of receiving the merchandise, provided that:
– the customer has informed the seller by email or mail of their intention regarding the return conditions of their order since it may be subject to exchange or refund. No credit will be created.
– the products are returned in perfect condition in their original packaging, accompanied by their certificate in case of precious material, and for jewelry and medals, that they have not been worn.
7.3: The shipping costs for returning the order are covered by Juliette Pailler Créations via a slip included in the package, limited to a single exchange or return per order. This return will be made under the same shipping conditions as the delivery decided by Juliette Pailler Créations (tracked Colissimo or registered mail). The customer is responsible for any loss or damage to the product during its return. In case of loss, no amount will be refunded.
Products must be returned to the following address:
Juliette Pailler Créations
3 chemin de tétraz
73000 Jacob bellecombette
France
Article 8: Warranty
8.1: The buyer commits to reading the advice accompanying the sale of products sold on the site dev.juliettepaillercreations.com/ and available in the Advice section. In the case of a complaint from the buyer clearly resulting from non-compliance with this advice, the seller will be exempt from their obligations. Complaints should be sent by mail to
Juliette Pailler
3 chemin de tétraz
73000 Jacob bellecombette
or by email to: contact@juliettepaillercreations.com
Juliette Pailler will respond to the customer within a reasonable time. In case of exchange or return of the item, the procedure described in article 7 will be followed.
Article 9: Delivery and Transfer of Ownership
9.1: The seller commits to the conformity of the products in the order. They also commit to the proper adequacy of the postal packaging.
9.2: In case of a defect noted by the customer upon delivery, they may request either exchange, repair, or refund of part or all of the order up to the amount of the non-conformity noted.
9.3: The customer commits to asserting their right of reservation with the order delivery person in case of proven damage to the packaging. In this case, the seller cannot be held responsible for the lack of conformity noted on part or all of the delivered products.
9.4: Transfer of ownership of the ordered product takes place upon full payment of the order. Transfer of risk on the ordered product takes place upon delivery of the product.
Article 10: Force Majeure - Customer Fault
10.1: Neither party will have failed in their contractual obligations if their execution is delayed by a case of force majeure. Any unforeseeable, unavoidable fact or circumstance external to the parties that cannot be prevented by them, despite all reasonably possible efforts, will be considered a case of force majeure. Finally, the blocking of means of transport, strikes of delivery services, failure of telecommunications networks are expressly considered cases of force majeure or fortuitous events. In this case, the seller will be exempt from performing their obligations.
10.2: Any misuse of the sales service, negligence, omission or failure on their part or that of their agents, any non-compliance with the advice given by the seller on their site will be considered customer fault and in this case, the seller will be exempt from performing their obligations.
Article 11: Limitation of Liability
11.1: The seller is only bound by an obligation of means in the online sales process of their products. Their liability cannot be engaged for damage suffered by the buyer resulting from the use of the Internet such as external intrusion, data loss, service interruption, infection by a computer virus or any other problem beyond the seller’s control.
11.2: The seller disclaims all liability in case of damages (direct, indirect or special) resulting from the use of this site or the inability to use it.
11.3: The seller disclaims all liability in case of dispute between the buyer and the online payment company PayPal.
11.4: The seller cannot be held responsible for problems or delays relating to the operation of PayPal payment procedures, or to the postal delivery of the check for payment of the order.
Article 12: Severability of Clauses
12.1: If a provision of these General Terms and Conditions of Sale is, or becomes illegal, void or cannot be enforced in any jurisdiction, this will not affect either the validity or enforceability in that jurisdiction of all other provisions of these General Terms and Conditions of Sale, nor the validity or enforceability in other jurisdictions of that provision or all other provisions of these General Terms and Conditions of Sale.
Article 13: Modifications to the General Terms and Conditions of Sale
13.1: These general terms and conditions of sale are subject to modification or completion at any time; the applicable conditions will be those in effect at the time the buyer makes their purchase. Users of the site dev.juliettepaillercreations.com/ are therefore invited to reread them regularly.
Article 14: Non-Waiver
14.1: The seller’s failure to exercise the rights granted to them under these terms may in no case be interpreted as a waiver to assert said rights in the future.
Article 15: Dispute
15.1: In case of dispute, and without amicable agreement between the two parties, French courts will have sole jurisdiction.
